Transforming User Feedback into Actionable Strategies with Viable

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Elevate Customer Satisfaction

Boost NPS, Reduce Support Volumes, and Eliminate Churn

Viable offers a better, faster, and more viable way to transform user feedback into actionable strategies. With its Generative Analysis, Viable empowers businesses to elevate customer satisfaction by automatically surfacing the most urgent topics across all data sources. The best part? No manual tagging is required, saving valuable time and resources.

Customization for Unique Objectives

Viable’s AI allows businesses to instruct the system on what matters most, enabling the prioritization of key areas for immediate impact. Whether it’s the creation of strategic action plans, PRDs, bug reports, or customer FAQs, Viable can customize the analysis to meet unique business objectives.

Time-Saving Automation

By automating feedback analysis in one unified platform, Viable saves businesses hundreds of hours each year, freeing up time for strategic decision-making. Additionally, Viable provides unlimited seats for the entire team, ensuring that everyone can benefit from this time-saving automation feature.

Listen, Learn, and Act on Customer Feedback

Elevating customer satisfaction with intelligent, directed results that reduce churn while saving time is the hallmark of Viable’s Generative Analysis. By leveraging AI-driven insights, businesses can take immediate action on customer feedback, driving positive outcomes for their brand.

How Viable Works

Viable employs 9 proprietary AI models, combined with GPT-3 and GPT-4, to deliver consistently precise and reliable insights. This approach sets Viable apart, allowing businesses to delve deep into their qualitative data and transform it into tangible strategies for growth and improvement.

Aggregate - Build a Customer-Obsessed Culture

Viable enables businesses to build a customer-obsessed culture by automatically gathering data from multiple sources into one unified platform. With unlimited access for all team members and seamless integration with popular tools like Zendesk and Intercom, Viable streamlines the data aggregation process.

Analyze - Unlock Powerful Insights

The 9 proprietary AI models and GPT-4 allow businesses to unlock powerful insights that increase customer satisfaction by surfacing the most urgent topics without manual analysis. This, in turn, can drive product innovation and customer growth while saving valuable time.

Act - Turn Insights into Impactful Actions

Viable empowers businesses to turn insights into impactful actions with precision and ease. By instructing the AI on what matters most, businesses can tailor the analysis to their unique objectives and rapidly prioritize key areas for immediate impact.

What Sets Viable Apart?

Viable’s ability to customize the analysis to fit unique business objectives in minutes sets it apart from other solutions in the market. By crafting data-backed strategies for each KPI, analyzing survey feedback by sentiment, writing detailed customer-centric PRDs, and segmenting “Now, Next, Later” plans by swim lane, Viable ensures that businesses can leverage their qualitative data effectively.

Pricing Plan

Viable’s pricing plans are designed to cater to businesses of all sizes:

  • Startup: Ideal for early-stage businesses looking to understand qualitative data from a few key sources. It offers up to 2,000 datapoints per month, unlimited seats, data sources, and hundreds of data integrations, along with dedicated support and advanced API access.

  • Growth: Suited for growing companies aiming to iterate product, CX, or employee programs using their feedback. This plan offers up to 5,000 datapoints per month, along with the same benefits as the Startup plan.

  • Enterprise: Tailored for businesses looking to build rigor into customer research, UX, or any feedback loop. This plan offers custom datapoint allocation, along with the same benefits as the Startup and Growth plans.

Get Started with Viable

Businesses can book a demo to get immediate insights from their customer feedback, allowing them to understand their feedback and take the necessary actions to drive growth and customer satisfaction.

To explore how Viable can transform your user feedback into actionable strategies, click here to get started with your first report free. Join the ranks of customer-centric brands empowered by Viable’s Generative Analysis.