Product Feedback Tools: The Power of Cycle

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Product Feedback Tools: The Power of Cycle

Unify Your Feedback with Cycle

Sync your customers

Cycle allows you to turn it into a CRM for your product team by syncing your customers from HubSpot, Intercom, and Slack into one unified platform.

  • Sync people & companies: Combine all of your HubSpot, Intercom, and Slack customers in one place with a two-way sync.

  • Fast search: Easily search for a customer, whether it’s a person or a company, with the ability to hit cmd+K and start searching.

  • Auto merge: Cycle automatically merges customers from Intercom and HubSpot, ensuring no duplicate data.

  • Link feedback to customers: Automatically fetch the right customer or create a new one in Cycle and link feedback to them.

  • Filter views: Access summary feedback views by filtering them by customer or company.

  • Customer profiles: Each customer has a profile that aggregates their feedback and related product initiatives.

Capture feedback from many sources

Bring all your feedback, including user interviews and NPS surveys, into Cycle to have a single source for all feedback.

  • Bring it all in your inbox: Cycle serves as the home for feedback from all sources, ensuring no feedback goes unnoticed.

  • Customize feedback forms: Configure the properties and tags for people to fill in when submitting product feedback.

  • Capture with context: Retain all context when capturing feedback from Intercom or any other web source.

  • Document rich user interviews: Utilize a modern rich text editor with markdown and media embeds to document user research.

Extract and Organize Insights

Extract product insights in your inbox

Cycle allows you to effortlessly fly through your feedback with intuitive keyboard shortcuts, extracting product insights and achieving Inbox zero efficiently.

  • Split inbox into views: Customize your inbox views to process feedback efficiently in a full-focus mode.

  • Get to inbox zero: Once you’re done extracting insights from feedback and linking them to your initiatives, mark the feedback as “processed” and achieve inbox zero.

  • Extract insights from feedback: Highlight relevant pieces of text, turn them into insights, and link them to their related product initiatives.

Write and organize your PRDs

All of your customer context is integrated into your PRDs, providing a seamless experience without any need for tool switching.

  • Customer context: Open a product initiative and use the insights panel to empathize with your customers.

  • Delightful writing experience: Enjoy a full-fledged real-time editor for writing product specifications efficiently.

  • Content templates: Use content templates to streamline PRDs with pre-filled structures and formatting.

  • Custom properties: Add custom properties to your product initiatives to organize your roadmap effectively.

Close the Loop and Customize

Close the loop with customers at each release

Use Cycle to communicate with customers and recruit people for user research, ensuring a seamless feedback loop.

  • Personalized notifications: Receive personalized notifications in Slack or via email when there’s an update on an initiative you showed interest in.

  • Recruit people for user research: Reach out to the right folks based on their feedback to engage them in the development process.

  • Customize your data model: Set up Cycle to match your unique working needs by customizing its data model.

  • Create your own views: Build filtered views of your Cycle docs with a set of powerful building blocks to iterate on your processes effectively.

Experience the Delightful Details

Cycle offers a range of delightful details that enhance user experience and productivity.

  • Cover pictures: Drag & drop images or GIFs to create beautiful cover pictures for your content.

  • Quick previews: Use shortcuts to quickly preview docs from anywhere within the platform.

  • Powerful search: Find what you want with a blazingly fast search feature.

  • Themes: Customize your experience with colors and themes to personalize your workflow.

  • Bulk actions: Apply quick actions to multiple docs with just one click.

  • Shortcuts: Navigate at the speed of light without touching your mouse, improving efficiency.

  • Real-time collaboration: Work together in real-time and easily join your teammates to enhance collaboration.

  • Incognito mode: Utilize incognito mode to work privately and securely.

Try Cycle Today

Start your 7-day free trial with Cycle today to experience the power of unified product feedback and customer insights.

Book a demo