How to Boost Customer Satisfaction with Viable's Generative Analysis

Elevate Customer Satisfaction

• Reduce Support Volumes

  The ability to reduce support volumes is crucial for enhancing customer satisfaction, and this is precisely what Viable’s Generative Analysis offers. By automatically surfacing the most urgent topics across all data sources without requiring manual tagging, Viable enables businesses to address customer needs promptly, leading to a significant reduction in support volumes.

• Eliminate Churn

  Churn is detrimental to any business, but with Viable’s Generative Analysis, businesses can eliminate churn by identifying and addressing key areas of customer dissatisfaction. By swiftly addressing pain points and customer concerns, businesses can effectively reduce churn rates and retain valuable customers.

Customize it to Your Unique Objectives

• Personalized Prioritization

  Viable’s Generative Analysis allows businesses to instruct the AI on what matters most, enabling the prioritization of key areas for immediate impact. This feature empowers businesses to tailor strategies and action plans according to their unique objectives, ensuring a more personalized and effective approach.

• Quick Action Plans

  With Viable, businesses can build strategic action plans, PRDs, bug reports, and customer FAQs in mere minutes. This level of customization and speed in creating essential documents allows businesses to respond swiftly to customer needs and market demands.

Save Hundreds of Hours Each Year

• Unified Automation

  Viable’s Generative Analysis provides a unified platform for automating feedback analysis, saving businesses hundreds of hours annually. This automation frees up valuable time that can be redirected towards strategic decision-making, driving overall business growth.

Listen, Learn, and Act on Customer Feedback

• Intelligent Directed Results

  By leveraging intelligent, directed results, businesses can elevate customer satisfaction, reduce churn, and save time, all stemming from the powerful insights provided by Viable’s Generative Analysis.

• Testimonial from VP of Support

  “Viable is magical. Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we’re able to find the needle in the haystack really easily.” - Kalie Bishop, VP of Support at Sticker Mule

What Sets Viable Apart?

• Customization to Unique Business Objectives

  Viable allows businesses to customize the analysis to their unique objectives within minutes, enabling the creation of data-backed strategies for each KPI, sentiment analysis of survey feedback, and detailed customer-centric PRDs.

• Seamless Data Integration

  Viable seamlessly integrates with over a dozen leading platforms, including Zendesk, Intercom, and Gong, providing businesses the flexibility to add data from various sources via Zapier and CSV files. This extensive integration capability ensures that businesses can efficiently sync their data for comprehensive analysis.

Conclusion

Viable’s Generative Analysis presents a game-changing solution for businesses seeking to enhance customer satisfaction. By offering personalized, automated, and time-saving insights, Viable empowers businesses to listen, learn, and act on customer feedback in a more efficient and effective manner. Embrace Viable’s Generative Analysis today to transform user insights into actionable strategies and drive customer-centric growth.

Get your first report free and experience the power of Viable’s Generative Analysis firsthand.