Empower Your Business with Viable's AI-Driven Customer Feedback Analysis
Elevate Customer Satisfaction
Boost NPS, Reduce Support Volumes, and Eliminate Churn
Empower your business with Viable’s AI-driven customer feedback analysis to elevate customer satisfaction. By automatically surfacing the most urgent topics across all your data sources – with no manual tagging required, Viable enables you to boost Net Promoter Score (NPS), reduce support volumes, and eliminate churn.
Customize Analysis to Your Unique Objectives
Instruct Viable’s AI on what matters to your business and witness as it prioritizes key areas for immediate impact. With this customizable approach, you can build strategic action plans, Product Requirement Documents (PRDs), bug reports, customer FAQs, and more in a matter of minutes.
Save Valuable Time and Resources
Automating feedback analysis with Viable’s unified platform can save your business hundreds of hours each year. Moreover, Viable ensures that you always have unlimited seats for your entire team, empowering collaboration and strategic decision-making.
Listen, Learn, and Act on Customer Feedback
Empower your business with Viable’s intelligent and directed results that elevate customer satisfaction and reduce churn, all while saving you precious time.
“Viable is magical. Our process for analyzing qualitative data used to be incredibly manual and a huge time suck. With their AI, we’re able to find the needle in the haystack really easily.” - Kalie Bishop, VP of Support at Sticker Mule.
How Viable Works
Viable goes beyond surface-level analysis. By blending 9 proprietary AI models with GPT-3 and GPT-4, Viable delivers consistently precise and reliable customer feedback insights.
Aggregate
- Automatically gather data from multiple sources into one unified platform.
- Share unlimited seats with every person at your company.
- Seamlessly integrate with popular tools like Zendesk and Intercom.
Analyze
- Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
- Drive product innovation and customer growth while saving hundreds of hours.
- Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.
Act
- Gain rich insights tailored to your unique business objectives.
- Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
- Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.
What Sets Viable Apart
Viable enables you to customize the analysis to your unique business objectives in minutes. With Viable, you can:
- Craft data-backed strategies for each Key Performance Indicator (KPI).
- Analyze survey feedback by sentiment.
- Write detailed and customer-centric PRDs.
- Segment “Now, Next, Later” plans by swim lane.
Sync Your Data in Minutes
Viable seamlessly integrates with over a dozen leading platforms, including Zendesk, Intercom, and Gong. You can add data from virtually any source via Zapier and even import CSV files. Plus, Viable’s dynamic 2-way API seamlessly connects with your existing workflows.
Pricing Plans
No matter the size of your business, Viable offers pricing plans to suit your needs:
Startup
- $600/month
- Up to 2,000 datapoints*/month
- Unlimited seats & data sources
Growth
- $1,000/month
- Up to 5,000 datapoints*/month
- Unlimited seats & data sources
Enterprise
- Custom pricing
- Custom datapoint* allocation
- Unlimited seats & data sources
*One datapoint is one unique piece of feedback. Most data, like surveys or reviews, equal to one datapoint. Long or complex text, such as call transcripts, can result in more than one datapoint.
Get Your First Report Free
Book a demo with Viable to get immediate insights from your customer feedback and empower your business with AI-driven customer feedback analysis.
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